This page explains how to delete your Burst Brawl online account and what happens to your personal data when you do. It supplements section 11 of our Privacy Policy.
1.Deleting your account in the App
Open Burst Brawl, go to Settings → Account and select Delete Online Account, then confirm. If your account is linked to Sign in with Apple, you may be asked to sign in with Apple again so that the App can revoke its access. Deletion takes effect immediately and cannot be undone.
2.Requesting deletion by email
If you cannot access the App, email support@snapsprint.org with the subject line "Account deletion request". Please include your player ID (Settings → Account → Copy Player ID) or, if that is unavailable, the player name and friend code associated with the account. We may ask for further information to confirm that the account belongs to you. We will complete the request and confirm deletion within 30 days.
3.Data that is deleted
Your account and sign-in credentials, cloud save, player profile, friend code, friends list, friend requests, invitations, blocked players, other players' blocks of your account, notification tokens and reward records are permanently deleted, and the App's access to your Sign in with Apple credentials is revoked.
4.Data that is retained
The following data is retained after deletion:
- a record that the account identifier has been deleted, to prevent it from being restored or reused;
- records of matches in which you took part, which show your account as "Departed" so that other players' match histories remain accurate, for up to 12 months after the match;
- purchase and subscription records held by Apple, which Apple controls; and
- any data we are required to retain by law.
5.What account deletion does not do
Deleting your online account does not:
- cancel a Keeper's Club subscription. Cancel it in your Apple Account settings, as described by Apple, or you will continue to be charged;
- delete game data stored on your device. Remove it at Settings → Privacy & legal → Delete data and start over, or by deleting the App; or
- delete gameplay analytics, which are not associated with your account. You may request their deletion by emailing support@snapsprint.org.