Burst Brawl support

Help with Burst Brawl

Contact SnapSprint AI Private Limited at admin@snapsprint.org for help with Burst Brawl, purchases, privacy or another player's behavior.

Include the app version/build, your iPhone or iPad model, what happened, and what you expected. A screenshot can help, but hide private information. Never send your password, verification code, full payment-card details or another person's personal information.

Missing purchase

If Apple charged you but an item did not arrive, reopen Burst Brawl while connected to the internet so it can process unfinished transactions. If the item is still missing, email support with the product and approximate purchase time. Avoid reinstalling or clearing game data while the issue is investigated. For Apple-billed refund requests, use Apple's purchase support.

Online play

Check your connection and the room code. If a room cannot be joined or a match disconnects, send support the time, app version and error message. Do not post private room codes publicly. Local game progress and online account identity are separate; signing in does not guarantee recovery of a removed local save.

Account and privacy requests

Use Settings → Account → Delete Account to initiate online account deletion. This is separate from resetting local progress. If you cannot access the account, email admin@snapsprint.org with a description of the problem. Do not attach identity documents unless support explains a proportionate verification process.

Manage notification permission in iOS Settings. For analytics questions or requests, contact us. Read the Privacy Policy for retention information and your rights.

Report another player

Use available in-game blocking controls and email support with the relevant player name, time and description. Include only information needed to investigate. Do not harass the player or share their private information.